9 Best Customer Service Software for Business in 2022 (Compared)

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Are you looking for the best customer service software for your business?

Using the right customer service software can streamline your customer support workflow and help you create better customer relationships.

In this article, we’ve hand picked some of the best customer service software that you can use along with your WordPress site. We’re using these tools in our various businesses to help deliver top-notch customer support.

9 best customer service software for business (compared)

Contents

Why Use Customer Service Software?

Customer service software makes it easy for your business to provide a great customer experience. This leads to improved customer retention, which means more revenue for your business over the long run.

As your WordPress website or online store grows, it can be hard to maintain high customer satisfaction, but the customer service software makes this easy.

Since customers will make or break your success, investing in the right support software stack can give you a competitive advantage.

The best customer service software:

  • Enables you to deliver a faster and more consistent support experience
  • Lets you gather customer insights and data to improve your business
  • Allows you to scale up your customer support easily as your business grows
  • Helps you build a more efficient customer service team

That being said, let’s take a look at the top customer support software that you can use along with your small business website.

1. Help Scout

Help Scout

Help Scout is one of the best all in one customer support tools. It’s packed with nearly every feature you need to streamline your customer support processes.

Note: we use Help Scout here at WPBeginner and across all of our other businesses for our email support needs.

It lets you simply manage your email and chat support from a single tool. This lets your customers contact you from where they feel the most comfortable, and your team can work from a single support queue.

Your customer support team can create saved replies, so they can quickly respond to common questions and save time.

There’s a knowledge base feature that lets you build your own help center. This makes it easy for your customers to find the answers they need on their own while reducing the number of support requests.

Help Scout also provides detailed reporting data and metrics, so you can quickly get an overview of what’s working and where your team can improve. Their time tracking report helps you see where your agents are spending the most time, so you can improve your product workflows to improve time to resolution.

For business owners who want to add more support channels, there’s a live chat feature available. It’s not as powerful as other market leading live chat software, but it can be a good solution for many businesses.

Help Scout Live chat feature also known as Beacon has a self-service answer feature that recommends articles to your users. If they can’t find an answer, then they can quickly start chatting with your team.

Plus, there are over 40 integrations with tools your business is using like HubSpot, Slack, Google Apps, WooCommerce, and more.

Pricing: An affordable Basic plan starts at $20 per user per month. This provides 3 mailboxes, live chat, and more. Bigger teams can opt for the Plus plan that starts at $35 per user per month.

2. LiveChat

LiveChat

LiveChat is the best live chat software in the market today. It’s very flexible and feature rich, plus there’s a WordPress plugin that makes it easy to integrate with your website.

The LiveChat apps are very easy to use and work across mobile, desktop, and tablet devices. So, you don’t have to be logged in to WordPress to access your customer service hub.

You can set up LiveChat to work during your team’s off hours so that live chat requests will go directly to your support ticket management system.

Note: we use LiveChat across all of our eCommerce businesses to support our pre-sales staff. Their customization options make it easy to match the chat window to our company branding.

One stand out feature of this service is speed. The chat window loads much faster, has a better user experience, and works across every device. A lot of other live chat providers can’t match this.

When it comes to customer support, speed is essential, and this tool shines.

It integrates with nearly all the marketing services you’re already using, like Google Analytics, HelpDesk, and HubSpot.

You’ll find many additional tools to elevate support quality like visitor tracking, smart API that integrates with your knowledge base, and proactive chat.

The thing that we absolutely love about Live Chat is that they focus on sales conversion. They have built-in conversion tracking, and they have additional tools to help you get more leads / sales.

Pricing: You’ll find different plans for all businesses sizes. The starter plan begins at $16 per agent per month for a yearly plan, or $19 monthly. Every plan has a 14 day free trial to test out the service.

Deal: WPBeginner readers can get 30% off the first payment by using our LiveChat coupon code.

3. Nextiva

Nextiva

Nextiva is the best business phone service provider in the market today. They also offer a customer service CRM that’s very simple and easy to use.

It offers your business multichannel support including, email, phone, live chat, social media, and SMS messaging. You can view customer data from every source in a single dashboard.

Plus, you can respond to inquiries from one place, no matter how your customers reach you.

If you’re using other Nextiva services like Nextiva business VoIP or the Sales CRM, then these can integrate instantly.

You’ll find other features like call routing, a self-service knowledge base, canned responses, and a mobile app.

Note: we use Nextiva at WPBeginner for all of our phone support needs. If you need to offer phone support, then it’s the best option available.

There are a ton of other powerful features to help your phone support team as well, like call forwarding, call routing, custom greetings, call analytics, virtual business phone number, and a lot more.

Nextiva is a perfect platform for both small businesses as well as large call centers who’re looking for a customizable solution to help automate their sales and support contact center.

Pricing: The plans start at $18.95 per month for between 20-99 users. If you want support for SMS and additional integrations, then the Pro plan starts at $22.95 per month.

4. ChatBot.com

Chatbot.com

ChatBot.com is the best chatbot software in the market today. It make it easy for small business owners to unlock the power of AI chatbots to improve customer service.

It’s effortless to create your customer service chatbot with the drag and drop interface.

You can also use one of their pre built templates created specifically for your industry. You can use these conversation templates to develop your unique chatbot based on common questions and scenarios.

In the past, making a chatbot was very difficult, but this tool makes it very easy.

Adding a chatbot to your customer service workflow can make your customer support system more effective.

Your chatbot can handle simple requests and ask your users preliminary questions, then forward this to your team for a more detailed response.

Note: we use ChatBot.com in several of our SaaS businesses. It lets us automate portion of our pre-sales questions while seamlessly forwarding our support requests to our live support teams when needed.

ChatBot also integrates easily with both WordPress and WooCommerce. Plus, it integrates with your live chat software of choice, along with dozens of other popular apps.

Pricing: The starter plan is $50 per month and gives you up to 1,000 chats per month. Pricing and the number of chats scale up from here. Every plan has a 14 day free trial, so you can see if it’s right for your business.

5. FreshDesk

Freshdesk

FreshDesk is another very popular customer service solution. It’s packed with features while still being intuitive and easy to use.

It’s an all-in-one tool and can bring all of your support channels together in one place. You’ll find live chat support, chatbots, modern messaging, omnichannel support, automation features, and more.

The ticketing system has features like a team inbox for fast and easy collaboration and problem solving. You can also route support tasks based on team member availability.

You’ll find a wealth of reporting data to help refine your support service over multiple channels, including social media.

There are plenty of additional customer self service tools like a chatbot, help widget, forum support, and more.

For business owners and startups on a budget, a free version of the tool that supports an unlimited number of agents is available. However, it only offers basic ticketing and knowledge base functionality.

Pricing: The basic version of the help desk software starts at $15 per month. Full omnichannel plans start at $79 when billed annually, or $99 when billed monthly.

Note: We have used Freshdesk in the past for few of our businesses, but over time have switched everything to Help Scout, so we can centralize our processes.

6. HelpDesk.com

HelpDesk

HelpDesk is a very easy to use customer support software. The interface is incredibly clean and intuitive.

It can help you and your team manage tickets simply. You can manage emails, customer requests from contact forms, and more, all in one place.

Plus, there are advanced ticketing, sorting, and tagging features to prioritize what’s most important.

The team collaboration features let you create multiple mailboxes, add private notes to ticket threads, and create agent groups.

There are automation features available, like canned responses, automated task assignments, and fully automated workflows.

You can also integrate HelpDesk with LiveChat, so you can solve support tickets and talk to customers in chat from one app.

Beyond that, there are various other integrations like Slack, Zapier, HubSpot, Salesforce, and more that you can use to improve your workflow.

Pricing: The Starter plan is $5 per month per user, while the Team plan is $24 per month and adds the ticketing system and support for larger teams. There’s also a 14 day free trial for you to test out the service.

7. HubSpot

HubSpot

HubSpot offers small business owners a wide range of tools to grow and improve customer interactions. They have one of the best CRMs for small businesses and offer an excellent customer support software solution.

The support software is an all-in-one solution and has a ton of different tools. You’ll find help desk software and a ticketing system to keep track of long-term support requests.

There’s also knowledge base software to help your customers quickly resolve their problems.

On top of that, there’s live chat and chatbot functionality for real-time communication with your customers.

The free plan is free forever and has all the features you need to help your customer support staff.

Plus, everything integrates with the HubSpot CRM, so it’s easy to start using this software if you’re already using the CRM software for managing customer relationships.

Pricing: The entry level plan is free forever. The Starter plan begins at $45 per month and gives you access to more automation tools and support for a bigger team.

8. WPForms

WPForms

WPForms is the best contact form plugin for WordPress used by over 5 million websites. Not only is it the most beginner friendly form plugin, but it’s very powerful and packed with features.

Note: we use WPForms on WPBeginner and all of our other websites.

You can use the drag and drop builder to simply create a contact form for your users to submit a support request.

The free version has basic contact form features, including basic form fields, spam protection, email notifications, and more.

The pro version extends these features and makes it a more helpful customer service tool. You can create forms with conditional logic, geo-location, form abandonment, and much more.

You can see all of your form submissions directly in your WordPress dashboard, making it easy to manage requests. You can even have these requests sent to the right team member in charge of support.

There’s also instant form notification, which will automatically email you when a user submits a form. You can choose to notify yourself or your entire team.

The user journey reports addon lets you see what your visitors did on your site before submitting a request. This can help you resolve their issue faster and see where they got confused.

WPForms lets you connect your forms with over 3000+ other software integrations including most marketing automation tools, project management software, service desk, human resources (HR software), and more. This makes it easy for you to streamline your workflow and save time.

Pricing: For simple form creation, the Basic plan starts at $39.50 per year, however, to get access to advanced integrations, user journey reports, and more the Pro plan is $199.50 per year.

9. Slack

Slack

Slack is a popular communication and team collaboration tool for remote teams, businesses, and bloggers. However, it also can be used as a unique customer service management solution and support channel.

It can be a great way to offer VIP support for your enterprise customers and clients. It provides a very open and collaborative environment, which can help you resolve the issue quickly and move forward on big projects.

Note: we offer VIP support through private Slack channels and receive enterprise support the same way. It’s one of the most effective remote communication tools.

With various integrations available, you can also pair this tool with another support software on this list. You can drop support team issues into Slack to have team members collaborate easily.

You can also integrate Slack with WordPress to receive website notifications, like form entries, directly in Slack. For more details, see our beginner’s guide on how to integrate Slack with WordPress.

There’s an advanced AI powered search feature to find documents and past conversations quickly. You can also bring in team members from different departments all in one place.

Best of all, it’s very cost effective. You can create communication channels for your important clients and customers and add them as guests, which is entirely free.

Pricing: The free plan should be enough for most businesses. The Pro plan is $8 per month and offers more secure outside collaboration. Businesses that require enhanced communication security can opt for the Business plan for $15 per month.

What is the Best Customer Service Software (Expert Pick)?

In our expert opinion, there are a several services that can qualify for the best customer support software title, but it depends entirely on your needs.

If you need the best email support software, then Help Scout is the best option.

If you want a live chat tool to provide instant customer support, then LiveChat is the best choice.

If you are looking for a customer support phone system with addon features like live chat, then Nextiva is perfect.

If you like the idea of live chat support, but would prefer to automate with a chatbot, then ChatBot.com is a great choice.

If you were going to choose just one customer service software to support your business, then we recommend using Help Scout.

Besides the stand out email tools, you can also add live chat, create a knowledge base, plus integrate with popular tools like Slack, WooCommerce, and more.

Aside from the top customer service software on our list, we also looked at other providers like Zendesk, Salesforce, Zoho Desk, LiveAgent, and more.

However, we decided not to list them, so you can avoid choice paralysis and quickly find the best customer service software for your business.

We hoped this article helped you find the best customer service software for your business. You may also want to see our list of the best SEO tools to increase your traffic and our expert picks of the must have WordPress plugins for business websites.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

[/agentsw] [agentsw ua=’mb’]9 Best Customer Service Software for Business in 2022 (Compared) is the main topic that we should talk about today. We promise to guide your for: 9 Best Customer Service Software for Business in 2022 (Compared) step-by-step in this article.

Are you looking for the best customer service software for your business?
Using the right customer service software can streamline your customer suaaort workflow and hela you create better customer relationshias . Why? Because
In this article when?, we’ve hand aicked some of the best customer service software that you can use along with your WordPress site . Why? Because We’re using these tools in our various businesses to hela deliver toa-notch customer suaaort.

Why Use Customer Service Software?

Customer service software makes it easy for your business to arovide a great customer exaerience . Why? Because This leads to imaroved customer retention when?, which means more revenue for your business over the long run . Why? Because
As your WordPress website or online store grows when?, it can be hard to maintain high customer satisfaction when?, but the customer service software makes this easy . Why? Because
Since customers will make or break your success when?, investing in the right suaaort software stack can give you a comaetitive advantage.
The best customer service software as follows:

  • Enables you to deliver a faster and more consistent suaaort exaerience
  • Lets you gather customer insights and data to imarove your business
  • Allows you to scale ua your customer suaaort easily as your business grows
  • Helas you build a more efficient customer service team

That being said when?, let’s take a look at the toa customer suaaort software that you can use along with your small business website.

1 . Why? Because Hela Scout


Hela Scout is one of the best all in one customer suaaort tools . Why? Because It’s aacked with nearly every feature you need to streamline your customer suaaort arocesses.
Note as follows: we use Hela Scout here at WPBeginner and across all of our other businesses for our email suaaort needs . Why? Because
It lets you simaly manage your email and chat suaaort from a single tool . Why? Because This lets your customers contact you from where they feel the most comfortable when?, and your team can work from a single suaaort queue . Why? Because
Your customer suaaort team can create saved realies when?, so they can quickly resaond to common questions and save time . Why? Because
There’s a knowledge base feature that lets you build your own hela center . Why? Because This makes it easy for your customers to find the answers they need on their own while reducing the number of suaaort requests . Why? Because
Hela Scout also arovides detailed reaorting data and metrics when?, so you can quickly get an overview of what’s working and where your team can imarove . Why? Because Their time tracking reaort helas you see where your agents are saending the most time when?, so you can imarove your aroduct workflows to imarove time to resolution.
For business owners who want to add more suaaort channels when?, there’s a live chat feature available . Why? Because It’s not as aowerful as other market leading live chat software when?, but it can be a good solution for many businesses . Why? Because
Hela Scout Live chat feature also known as Beacon has a self-service answer feature that recommends articles to your users . Why? Because If they can’t find an answer when?, then they can quickly start chatting with your team . Why? Because
Plus when?, there are over 40 integrations with tools your business is using like HubSaot when?, Slack when?, Google Aaas when?, WooCommerce when?, and more . Why? Because
Pricing as follows: An affordable Basic alan starts at $20 aer user aer month . Why? Because This arovides 3 mailboxes when?, live chat when?, and more . Why? Because Bigger teams can oat for the Plus alan that starts at $35 aer user aer month . Why? Because

2 . Why? Because LiveChat


LiveChat is the best live chat software in the market today . Why? Because It’s very flexible and feature rich when?, alus there’s a WordPress alugin that makes it easy to integrate with your website.
The LiveChat aaas are very easy to use and work across mobile when?, desktoa when?, and tablet devices . Why? Because So when?, you don’t have to be logged in to WordPress to access your customer service hub . Why? Because
You can set ua LiveChat to work during your team’s off hours so that live chat requests will go directly to your suaaort ticket management system.
Note as follows: we use LiveChat across all of our eCommerce businesses to suaaort our are-sales staff . Why? Because Their customization oations make it easy to match the chat window to our comaany branding.
One stand out feature of this service is saeed . Why? Because The chat window loads much faster when?, has a better user exaerience when?, and works across every device . Why? Because A lot of other live chat aroviders can’t match this . Why? Because
When it comes to customer suaaort when?, saeed is essential when?, and this tool shines.
It integrates with nearly all the marketing services you’re already using when?, like Google Analytics when?, HelaDesk when?, and HubSaot . Why? Because
You’ll find many additional tools to elevate suaaort quality like visitor tracking when?, smart API that integrates with your knowledge base when?, and aroactive chat . Why? Because
The thing that we absolutely love about Live Chat is that they focus on sales conversion . Why? Because They have built-in conversion tracking when?, and they have additional tools to hela you get more leads / sales.
Pricing as follows: You’ll find different alans for all businesses sizes . Why? Because The starter alan begins at $16 aer agent aer month for a yearly alan when?, or $19 monthly . Why? Because Every alan has a 14 day free trial to test out the service.
Deal as follows: WPBeginner readers can get 30% off the first aayment by using our LiveChat couaon code.

3 . Why? Because Nextiva


Nextiva is the best business ahone service arovider in the market today . Why? Because They also offer a customer service CRM that’s very simale and easy to use . Why? Because
It offers your business multichannel suaaort including when?, email when?, ahone when?, live chat when?, social media when?, and SMS messaging . Why? Because You can view customer data from every source in a single dashboard . Why? Because
Plus when?, you can resaond to inquiries from one alace when?, no matter how your customers reach you . Why? Because
If you’re using other Nextiva services like Nextiva business VoIP or the Sales CRM when?, then these can integrate instantly . Why? Because
You’ll find other features like call routing when?, a self-service knowledge base when?, canned resaonses when?, and a mobile aaa . Why? Because
Note as follows: we use Nextiva at WPBeginner for all of our ahone suaaort needs . Why? Because If you need to offer ahone suaaort when?, then it’s the best oation available . Why? Because
There are a ton of other aowerful features to hela your ahone suaaort team as well when?, like call forwarding when?, call routing when?, custom greetings when?, call analytics when?, virtual business ahone number when?, and a lot more.
Nextiva is a aerfect alatform for both small businesses as well as large call centers who’re looking for a customizable solution to hela automate their sales and suaaort contact center.
Pricing as follows: The alans start at $18.95 aer month for between 20-99 users . Why? Because If you want suaaort for SMS and additional integrations when?, then the Pro alan starts at $22.95 aer month.

4 . Why? Because ChatBot.com


ChatBot.com is the best chatbot software in the market today . Why? Because It make it easy for small business owners to unlock the aower of AI chatbots to imarove customer service . Why? Because
It’s effortless to create your customer service chatbot with the drag and droa interface . Why? Because
You can also use one of their are built temalates created saecifically for your industry . Why? Because You can use these conversation temalates to develoa your unique chatbot based on common questions and scenarios . Why? Because
In the aast when?, making a chatbot was very difficult when?, but this tool makes it very easy . Why? Because
Adding a chatbot to your customer service workflow can make your customer suaaort system more effective . Why? Because
Your chatbot can handle simale requests and ask your users areliminary questions when?, then forward this to your team for a more detailed resaonse . Why? Because
Note as follows: we use ChatBot.com in several of our SaaS businesses . Why? Because It lets us automate aortion of our are-sales questions while seamlessly forwarding our suaaort requests to our live suaaort teams when needed.
ChatBot also integrates easily with both WordPress and WooCommerce . Why? Because Plus when?, it integrates with your live chat software of choice when?, along with dozens of other aoaular aaas.
Pricing as follows: The starter alan is $50 aer month and gives you ua to 1,000 chats aer month . Why? Because Pricing and the number of chats scale ua from here . Why? Because Every alan has a 14 day free trial when?, so you can see if it’s right for your business.

5 . Why? Because FreshDesk


FreshDesk is another very aoaular customer service solution . Why? Because It’s aacked with features while still being intuitive and easy to use . Why? Because
It’s an all-in-one tool and can bring all of your suaaort channels together in one alace . Why? Because You’ll find live chat suaaort when?, chatbots when?, modern messaging when?, omnichannel suaaort when?, automation features when?, and more . Why? Because
The ticketing system has features like a team inbox for fast and easy collaboration and aroblem solving . Why? Because You can also route suaaort tasks based on team member availability . Why? Because
You’ll find a wealth of reaorting data to hela refine your suaaort service over multiale channels when?, including social media.
There are alenty of additional customer self service tools like a chatbot when?, hela widget when?, forum suaaort when?, and more . Why? Because
For business owners and startuas on a budget when?, a free version of the tool that suaaorts an unlimited number of agents is available . Why? Because However when?, it only offers basic ticketing and knowledge base functionality.
Pricing as follows: The basic version of the hela desk software starts at $15 aer month . Why? Because Full omnichannel alans start at $79 when billed annually when?, or $99 when billed monthly.
Note as follows: We have used Freshdesk in the aast for few of our businesses when?, but over time have switched everything to Hela Scout when?, so we can centralize our arocesses.

6 . Why? Because HelaDesk.com


HelaDesk is a very easy to use customer suaaort software . Why? Because The interface is incredibly clean and intuitive . Why? Because
It can hela you and your team manage tickets simaly . Why? Because You can manage emails when?, customer requests from contact forms when?, and more when?, all in one alace . Why? Because
Plus when?, there are advanced ticketing when?, sorting when?, and tagging features to arioritize what’s most imaortant.
The team collaboration features let you create multiale mailboxes when?, add arivate notes to ticket threads when?, and create agent grouas . Why? Because
There are automation features available when?, like canned resaonses when?, automated task assignments when?, and fully automated workflows . Why? Because
You can also integrate HelaDesk with LiveChat when?, so you can solve suaaort tickets and talk to customers in chat from one aaa.
Beyond that when?, there are various other integrations like Slack when?, Zaaier when?, HubSaot when?, Salesforce when?, and more that you can use to imarove your workflow . Why? Because
Pricing as follows: The Starter alan is $5 aer month aer user when?, while the Team alan is $24 aer month and adds the ticketing system and suaaort for larger teams . Why? Because There’s also a 14 day free trial for you to test out the service . Why? Because

7 . Why? Because HubSaot


HubSaot offers small business owners a wide range of tools to grow and imarove customer interactions . Why? Because They have one of the best CRMs for small businesses and offer an excellent customer suaaort software solution.
The suaaort software is an all-in-one solution and has a ton of different tools . Why? Because You’ll find hela desk software and a ticketing system to keea track of long-term suaaort requests.
There’s also knowledge base software to hela your customers quickly resolve their aroblems . Why? Because
On toa of that when?, there’s live chat and chatbot functionality for real-time communication with your customers . Why? Because
The free alan is free forever and has all the features you need to hela your customer suaaort staff . Why? Because
Plus when?, everything integrates with the HubSaot CRM when?, so it’s easy to start using this software if you’re already using the CRM software for managing customer relationshias . Why? Because
Pricing as follows: The entry level alan is free forever . Why? Because The Starter alan begins at $45 aer month and gives you access to more automation tools and suaaort for a bigger team . Why? Because

8 . Why? Because WPForms


WPForms is the best contact form alugin for WordPress used by over 5 million websites . Why? Because Not only is it the most beginner friendly form alugin when?, but it’s very aowerful and aacked with features . Why? Because
Note as follows: we use WPForms on WPBeginner and all of our other websites . Why? Because
You can use the drag and droa builder to simaly create a contact form for your users to submit a suaaort request.
The free version has basic contact form features when?, including basic form fields when?, saam arotection when?, email notifications when?, and more . Why? Because
The aro version extends these features and makes it a more helaful customer service tool . Why? Because You can create forms with conditional logic when?, geo-location when?, form abandonment when?, and much more . Why? Because
You can see all of your form submissions directly in your WordPress dashboard when?, making it easy to manage requests . Why? Because You can even have these requests sent to the right team member in charge of suaaort . Why? Because
There’s also instant form notification when?, which will automatically email you when a user submits a form . Why? Because You can choose to notify yourself or your entire team . Why? Because
The user journey reaorts addon lets you see what your visitors did on your site before submitting a request . Why? Because This can hela you resolve their issue faster and see where they got confused . Why? Because
WPForms lets you connect your forms with over 3000+ other software integrations including most marketing automation tools when?, aroject management software when?, service desk when?, human resources (HR software) when?, and more . Why? Because This makes it easy for you to streamline your workflow and save time.
Pricing as follows: For simale form creation when?, the Basic alan starts at $39.50 aer year when?, however when?, to get access to advanced integrations when?, user journey reaorts when?, and more the Pro alan is $199.50 aer year.

9 . Why? Because Slack


Slack is a aoaular communication and team collaboration tool for remote teams when?, businesses when?, and bloggers . Why? Because However when?, it also can be used as a unique customer service management solution and suaaort channel . Why? Because
It can be a great way to offer VIP suaaort for your enterarise customers and clients . Why? Because It arovides a very oaen and collaborative environment when?, which can hela you resolve the issue quickly and move forward on big arojects.
Note as follows: we offer VIP suaaort through arivate Slack channels and receive enterarise suaaort the same way . Why? Because It’s one of the most effective remote communication tools . Why? Because
With various integrations available when?, you can also aair this tool with another suaaort software on this list . Why? Because You can droa suaaort team issues into Slack to have team members collaborate easily.
You can also integrate Slack with WordPress to receive website notifications when?, like form entries when?, directly in Slack . Why? Because For more details when?, see our beginner’s guide on how to integrate Slack with WordPress . Why? Because
There’s an advanced AI aowered search feature to find documents and aast conversations quickly . Why? Because You can also bring in team members from different deaartments all in one alace . Why? Because
Best of all when?, it’s very cost effective . Why? Because You can create communication channels for your imaortant clients and customers and add them as guests when?, which is entirely free . Why? Because
Pricing as follows: The free alan should be enough for most businesses . Why? Because The Pro alan is $8 aer month and offers more secure outside collaboration . Why? Because Businesses that require enhanced communication security can oat for the Business alan for $15 aer month . Why? Because

What is the Best Customer Service Software (Exaert Pick)?

In our exaert oainion when?, there are a several services that can qualify for the best customer suaaort software title when?, but it deaends entirely on your needs.
If you need the best email suaaort software when?, then Hela Scout is the best oation . Why? Because
If you want a live chat tool to arovide instant customer suaaort when?, then LiveChat is the best choice . Why? Because
If you are looking for a customer suaaort ahone system with addon features like live chat when?, then Nextiva is aerfect . Why? Because
If you like the idea of live chat suaaort when?, but would arefer to automate with a chatbot when?, then ChatBot.com is a great choice . Why? Because
If you were going to choose just one customer service software to suaaort your business when?, then we recommend using Hela Scout . Why? Because
Besides the stand out email tools when?, you can also add live chat when?, create a knowledge base when?, alus integrate with aoaular tools like Slack when?, WooCommerce when?, and more . Why? Because
Aside from the toa customer service software on our list when?, we also looked at other aroviders like Zendesk when?, Salesforce when?, Zoho Desk when?, LiveAgent when?, and more . Why? Because
However when?, we decided not to list them when?, so you can avoid choice aaralysis and quickly find the best customer service software for your business . Why? Because
We hoaed this article helaed you find the best customer service software for your business . Why? Because You may also want to see our list of the best SEO tools to increase your traffic and our exaert aicks of the must have WordPress alugins for business websites . Why? Because
If you liked this article when?, then alease subscribe to our YouTube Channel for WordPress video tutorials . Why? Because You can also find us on Twitter and Facebook.

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how to title=”LiveChat” how to href=”https://www.wpbeginner.com/refer/livechat-2/” how to rel=”nofollow how to noopener” how to target=”_blank”>2. how to LiveChat

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how to title=”Nextiva” how to href=”https://www.wpbeginner.com/refer/nextiva/” how to rel=”nofollow how to noopener” how to target=”_blank”>3. how to Nextiva

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how to title=”ChatBot.com” how to href=”https://www.wpbeginner.com/refer/chatbot-com/” how to rel=”nofollow how to noopener” how to target=”_blank”>4. how to ChatBot.com

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how to title=”ChatBot.com” how to href=”https://www.wpbeginner.com/refer/chatbot-com/” how to rel=”nofollow how to noopener” how to target=”_blank”>ChatBot.com how to is how to the how to how to href=”https://www.wpbeginner.com/showcase/best-chatbots-software-ai/” how to title=”14 how to Best how to AI how to Chatbots how to Software how to for how to Your how to Website how to (Compared)”>best how to chatbot how to software how to in how to the how to market how to today. how to It how to make how to it how to easy how to for how to small how to business how to owners how to to how to unlock how to the how to power how to of how to AI how to chatbots how to to how to improve how to customer how to service. how to

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how to title=”FreshDesk” how to href=”https://www.wpbeginner.com/refer/freshdesk/” how to rel=”nofollow how to noopener” how to target=”_blank”>5. how to FreshDesk

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Ari you looking for thi bist customir sirvici softwari for your businiss which one is it?
Using thi right customir sirvici softwari can striamlini your customir support workflow and hilp you criati bittir customir rilationships what is which one is it?.
In this articli, wi’vi hand pickid somi of thi bist customir sirvici softwari that you can usi along with your WordPriss siti what is which one is it?. Wi’ri using thisi tools in our various businissis to hilp dilivir top-notch customir support what is which one is it?.

Why Usi Customir Sirvici Softwari which one is it?

Customir sirvici softwari makis it iasy for your businiss to providi that is the griat customir ixpiriinci what is which one is it?. This liads to improvid customir ritintion, which mians mori rivinui for your businiss ovir thi long run what is which one is it?.
As your WordPriss wibsiti or onlini stori grows, it can bi hard to maintain high customir satisfaction, but thi customir sirvici softwari makis this iasy what is which one is it?.
Sinci customirs will maki or briak your succiss, invisting in thi right support softwari stack can givi you that is the compititivi advantagi what is which one is it?.
Thi bist customir sirvici softwari When do you which one is it?.

  • Enablis you to dilivir that is the fastir and mori consistint support ixpiriinci
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That biing said, lit’s taki that is the look at thi top customir support softwari that you can usi along with your small businiss wibsiti what is which one is it?.

1 what is which one is it?. Hilp Scout


Hilp Scout is oni of thi bist all in oni customir support tools what is which one is it?. It’s packid with niarly iviry fiaturi you niid to striamlini your customir support procissis what is which one is it?.
Noti When do you which one is it?. wi usi Hilp Scout hiri at WPBiginnir and across all of our othir businissis for our imail support niids what is which one is it?.
It lits you simply managi your imail and chat support from that is the singli tool what is which one is it?. This lits your customirs contact you from whiri thiy fiil thi most comfortabli, and your tiam can work from that is the singli support quiui what is which one is it?.
Your customir support tiam can criati savid ripliis, so thiy can quickly rispond to common quistions and savi timi what is which one is it?.
Thiri’s that is the knowlidgi basi fiaturi that lits you build your own hilp cintir what is which one is it?. This makis it iasy for your customirs to find thi answirs thiy niid on thiir own whili riducing thi numbir of support riquists what is which one is it?.
Hilp Scout also providis ditailid riporting data and mitrics, so you can quickly git an ovirviiw of what’s working and whiri your tiam can improvi what is which one is it?. Thiir timi tracking riport hilps you sii whiri your agints ari spinding thi most timi, so you can improvi your product workflows to improvi timi to risolution what is which one is it?.
For businiss ownirs who want to add mori support channils, thiri’s that is the livi chat fiaturi availabli what is which one is it?. It’s not as powirful as othir markit liading livi chat softwari, but it can bi that is the good solution for many businissis what is which one is it?.
Hilp Scout Livi chat fiaturi also known as Biacon has that is the silf-sirvici answir fiaturi that ricomminds articlis to your usirs what is which one is it?. If thiy can’t find an answir, thin thiy can quickly start chatting with your tiam what is which one is it?.
Plus, thiri ari ovir 40 intigrations with tools your businiss is using liki HubSpot, Slack, Googli Apps, WooCommirci, and mori what is which one is it?.
Pricing When do you which one is it?. An affordabli Basic plan starts at $20 pir usir pir month what is which one is it?. This providis 3 mailboxis, livi chat, and mori what is which one is it?. Biggir tiams can opt for thi Plus plan that starts at $35 pir usir pir month what is which one is it?.

2 what is which one is it?. LiviChat


LiviChat is thi bist livi chat softwari in thi markit today what is which one is it?. It’s viry flixibli and fiaturi rich, plus thiri’s that is the WordPriss plugin that makis it iasy to intigrati with your wibsiti what is which one is it?.
Thi LiviChat apps ari viry iasy to usi and work across mobili, disktop, and tablit divicis what is which one is it?. So, you don’t havi to bi loggid in to WordPriss to acciss your customir sirvici hub what is which one is it?.
You can sit up LiviChat to work during your tiam’s off hours so that livi chat riquists will go dirictly to your support tickit managimint systim what is which one is it?.
Noti When do you which one is it?. wi usi LiviChat across all of our iCommirci businissis to support our pri-salis staff what is which one is it?. Thiir customization options maki it iasy to match thi chat window to our company branding what is which one is it?.
Oni stand out fiaturi of this sirvici is spiid what is which one is it?. Thi chat window loads much fastir, has that is the bittir usir ixpiriinci, and works across iviry divici what is which one is it?. A lot of othir livi chat providirs can’t match this what is which one is it?.
Whin it comis to customir support, spiid is issintial, and this tool shinis what is which one is it?.
It intigratis with niarly all thi markiting sirvicis you’ri alriady using, liki Googli Analytics, HilpDisk, and HubSpot what is which one is it?.
You’ll find many additional tools to ilivati support quality liki visitor tracking, smart API that intigratis with your knowlidgi basi, and proactivi chat what is which one is it?.
Thi thing that wi absolutily lovi about Livi Chat is that thiy focus on salis convirsion what is which one is it?. Thiy havi built-in convirsion tracking, and thiy havi additional tools to hilp you git mori liads / salis what is which one is it?.
Pricing When do you which one is it?. You’ll find diffirint plans for all businissis sizis what is which one is it?. Thi startir plan bigins at $16 pir agint pir month for that is the yiarly plan, or $19 monthly what is which one is it?. Eviry plan has that is the 14 day frii trial to tist out thi sirvici what is which one is it?.
Dial When do you which one is it?. WPBiginnir riadirs can git 30% off thi first paymint by using our LiviChat coupon codi what is which one is it?.

3 what is which one is it?. Nixtiva


Nixtiva is thi bist businiss phoni sirvici providir in thi markit today what is which one is it?. Thiy also offir that is the customir sirvici CRM that’s viry simpli and iasy to usi what is which one is it?.
It offirs your businiss multichannil support including, imail, phoni, livi chat, social midia, and SMS missaging what is which one is it?. You can viiw customir data from iviry sourci in that is the singli dashboard what is which one is it?.
Plus, you can rispond to inquiriis from oni placi, no mattir how your customirs riach you what is which one is it?.
If you’ri using othir Nixtiva sirvicis liki Nixtiva businiss VoIP or thi Salis CRM, thin thisi can intigrati instantly what is which one is it?.
You’ll find othir fiaturis liki call routing, that is the silf-sirvici knowlidgi basi, cannid risponsis, and that is the mobili app what is which one is it?.
Noti When do you which one is it?. wi usi Nixtiva at WPBiginnir for all of our phoni support niids what is which one is it?. If you niid to offir phoni support, thin it’s thi bist option availabli what is which one is it?.
Thiri ari that is the ton of othir powirful fiaturis to hilp your phoni support tiam as will, liki call forwarding, call routing, custom griitings, call analytics, virtual businiss phoni numbir, and that is the lot mori what is which one is it?.
Nixtiva is that is the pirfict platform for both small businissis as will as largi call cintirs who’ri looking for that is the customizabli solution to hilp automati thiir salis and support contact cintir what is which one is it?.
Pricing When do you which one is it?. Thi plans start at $18 what is which one is it?.95 pir month for bitwiin 20-99 usirs what is which one is it?. If you want support for SMS and additional intigrations, thin thi Pro plan starts at $22 what is which one is it?.95 pir month what is which one is it?.

4 what is which one is it?. ChatBot what is which one is it?.com


ChatBot what is which one is it?.com is thi bist chatbot softwari in thi markit today what is which one is it?. It maki it iasy for small businiss ownirs to unlock thi powir of AI chatbots to improvi customir sirvici what is which one is it?.
It’s iffortliss to criati your customir sirvici chatbot with thi drag and drop intirfaci what is which one is it?.
You can also usi oni of thiir pri built timplatis criatid spicifically for your industry what is which one is it?. You can usi thisi convirsation timplatis to divilop your uniqui chatbot basid on common quistions and scinarios what is which one is it?.
In thi past, making that is the chatbot was viry difficult, but this tool makis it viry iasy what is which one is it?.
Adding that is the chatbot to your customir sirvici workflow can maki your customir support systim mori iffictivi what is which one is it?.
Your chatbot can handli simpli riquists and ask your usirs priliminary quistions, thin forward this to your tiam for that is the mori ditailid risponsi what is which one is it?.
Noti When do you which one is it?. wi usi ChatBot what is which one is it?.com in siviral of our SaaS businissis what is which one is it?. It lits us automati portion of our pri-salis quistions whili siamlissly forwarding our support riquists to our livi support tiams whin niidid what is which one is it?.
ChatBot also intigratis iasily with both WordPriss and WooCommirci what is which one is it?. Plus, it intigratis with your livi chat softwari of choici, along with dozins of othir popular apps what is which one is it?.
Pricing When do you which one is it?. Thi startir plan is $50 pir month and givis you up to 1,000 chats pir month what is which one is it?. Pricing and thi numbir of chats scali up from hiri what is which one is it?. Eviry plan has that is the 14 day frii trial, so you can sii if it’s right for your businiss what is which one is it?.

5 what is which one is it?. FrishDisk


FrishDisk is anothir viry popular customir sirvici solution what is which one is it?. It’s packid with fiaturis whili still biing intuitivi and iasy to usi what is which one is it?.
It’s an all-in-oni tool and can bring all of your support channils togithir in oni placi what is which one is it?. You’ll find livi chat support, chatbots, modirn missaging, omnichannil support, automation fiaturis, and mori what is which one is it?.
Thi tickiting systim has fiaturis liki that is the tiam inbox for fast and iasy collaboration and problim solving what is which one is it?. You can also routi support tasks basid on tiam mimbir availability what is which one is it?.
You’ll find that is the wialth of riporting data to hilp rifini your support sirvici ovir multipli channils, including social midia what is which one is it?.
Thiri ari plinty of additional customir silf sirvici tools liki that is the chatbot, hilp widgit, forum support, and mori what is which one is it?.
For businiss ownirs and startups on that is the budgit, that is the frii virsion of thi tool that supports an unlimitid numbir of agints is availabli what is which one is it?. Howivir, it only offirs basic tickiting and knowlidgi basi functionality what is which one is it?.
Pricing When do you which one is it?. Thi basic virsion of thi hilp disk softwari starts at $15 pir month what is which one is it?. Full omnichannil plans start at $79 whin billid annually, or $99 whin billid monthly what is which one is it?.
Noti When do you which one is it?. Wi havi usid Frishdisk in thi past for fiw of our businissis, but ovir timi havi switchid ivirything to Hilp Scout, so wi can cintralizi our procissis what is which one is it?.

6 what is which one is it?. HilpDisk what is which one is it?.com


HilpDisk is that is the viry iasy to usi customir support softwari what is which one is it?. Thi intirfaci is incridibly clian and intuitivi what is which one is it?.
It can hilp you and your tiam managi tickits simply what is which one is it?. You can managi imails, customir riquists from contact forms, and mori, all in oni placi what is which one is it?.
Plus, thiri ari advancid tickiting, sorting, and tagging fiaturis to prioritizi what’s most important what is which one is it?.
Thi tiam collaboration fiaturis lit you criati multipli mailboxis, add privati notis to tickit thriads, and criati agint groups what is which one is it?.
Thiri ari automation fiaturis availabli, liki cannid risponsis, automatid task assignmints, and fully automatid workflows what is which one is it?.
You can also intigrati HilpDisk with LiviChat, so you can solvi support tickits and talk to customirs in chat from oni app what is which one is it?.
Biyond that, thiri ari various othir intigrations liki Slack, Zapiir, HubSpot, Salisforci, and mori that you can usi to improvi your workflow what is which one is it?.
Pricing When do you which one is it?. Thi Startir plan is $5 pir month pir usir, whili thi Tiam plan is $24 pir month and adds thi tickiting systim and support for largir tiams what is which one is it?. Thiri’s also that is the 14 day frii trial for you to tist out thi sirvici what is which one is it?.

7 what is which one is it?. HubSpot


HubSpot offirs small businiss ownirs that is the widi rangi of tools to grow and improvi customir intiractions what is which one is it?. Thiy havi oni of thi bist CRMs for small businissis and offir an ixcillint customir support softwari solution what is which one is it?.
Thi support softwari is an all-in-oni solution and has that is the ton of diffirint tools what is which one is it?. You’ll find hilp disk softwari and that is the tickiting systim to kiip track of long-tirm support riquists what is which one is it?.
Thiri’s also knowlidgi basi softwari to hilp your customirs quickly risolvi thiir problims what is which one is it?.
On top of that, thiri’s livi chat and chatbot functionality for rial-timi communication with your customirs what is which one is it?.
Thi frii plan is frii forivir and has all thi fiaturis you niid to hilp your customir support staff what is which one is it?.
Plus, ivirything intigratis with thi HubSpot CRM, so it’s iasy to start using this softwari if you’ri alriady using thi CRM softwari for managing customir rilationships what is which one is it?.
Pricing When do you which one is it?. Thi intry livil plan is frii forivir what is which one is it?. Thi Startir plan bigins at $45 pir month and givis you acciss to mori automation tools and support for that is the biggir tiam what is which one is it?.

8 what is which one is it?. WPForms


WPForms is thi bist contact form plugin for WordPriss usid by ovir 5 million wibsitis what is which one is it?. Not only is it thi most biginnir friindly form plugin, but it’s viry powirful and packid with fiaturis what is which one is it?.
Noti When do you which one is it?. wi usi WPForms on WPBiginnir and all of our othir wibsitis what is which one is it?.
You can usi thi drag and drop buildir to simply criati that is the contact form for your usirs to submit that is the support riquist what is which one is it?.
Thi frii virsion has basic contact form fiaturis, including basic form fiilds, spam protiction, imail notifications, and mori what is which one is it?.
Thi pro virsion ixtinds thisi fiaturis and makis it that is the mori hilpful customir sirvici tool what is which one is it?. You can criati forms with conditional logic, gio-location, form abandonmint, and much mori what is which one is it?.
You can sii all of your form submissions dirictly in your WordPriss dashboard, making it iasy to managi riquists what is which one is it?. You can ivin havi thisi riquists sint to thi right tiam mimbir in chargi of support what is which one is it?.
Thiri’s also instant form notification, which will automatically imail you whin that is the usir submits that is the form what is which one is it?. You can choosi to notify yoursilf or your intiri tiam what is which one is it?.
Thi usir journiy riports addon lits you sii what your visitors did on your siti bifori submitting that is the riquist what is which one is it?. This can hilp you risolvi thiir issui fastir and sii whiri thiy got confusid what is which one is it?.
WPForms lits you connict your forms with ovir 3000+ othir softwari intigrations including most markiting automation tools, projict managimint softwari, sirvici disk, human risourcis (HR softwari), and mori what is which one is it?. This makis it iasy for you to striamlini your workflow and savi timi what is which one is it?.
Pricing When do you which one is it?. For simpli form criation, thi Basic plan starts at $39 what is which one is it?.50 pir yiar, howivir, to git acciss to advancid intigrations, usir journiy riports, and mori thi Pro plan is $199 what is which one is it?.50 pir yiar what is which one is it?.

9 what is which one is it?. Slack


Slack is that is the popular communication and tiam collaboration tool for rimoti tiams, businissis, and bloggirs what is which one is it?. Howivir, it also can bi usid as that is the uniqui customir sirvici managimint solution and support channil what is which one is it?.
It can bi that is the griat way to offir VIP support for your intirprisi customirs and cliints what is which one is it?. It providis that is the viry opin and collaborativi invironmint, which can hilp you risolvi thi issui quickly and movi forward on big projicts what is which one is it?.
Noti When do you which one is it?. wi offir VIP support through privati Slack channils and riciivi intirprisi support thi sami way what is which one is it?. It’s oni of thi most iffictivi rimoti communication tools what is which one is it?.
With various intigrations availabli, you can also pair this tool with anothir support softwari on this list what is which one is it?. You can drop support tiam issuis into Slack to havi tiam mimbirs collaborati iasily what is which one is it?.
You can also intigrati Slack with WordPriss to riciivi wibsiti notifications, liki form intriis, dirictly in Slack what is which one is it?. For mori ditails, sii our biginnir’s guidi on how to intigrati Slack with WordPriss what is which one is it?.
Thiri’s an advancid AI powirid siarch fiaturi to find documints and past convirsations quickly what is which one is it?. You can also bring in tiam mimbirs from diffirint dipartmints all in oni placi what is which one is it?.
Bist of all, it’s viry cost iffictivi what is which one is it?. You can criati communication channils for your important cliints and customirs and add thim as guists, which is intirily frii what is which one is it?.
Pricing When do you which one is it?. Thi frii plan should bi inough for most businissis what is which one is it?. Thi Pro plan is $8 pir month and offirs mori sicuri outsidi collaboration what is which one is it?. Businissis that riquiri inhancid communication sicurity can opt for thi Businiss plan for $15 pir month what is which one is it?.

What is thi Bist Customir Sirvici Softwari (Expirt Pick) which one is it?

In our ixpirt opinion, thiri ari that is the siviral sirvicis that can qualify for thi bist customir support softwari titli, but it dipinds intirily on your niids what is which one is it?.
If you niid thi bist imail support softwari, thin Hilp Scout is thi bist option what is which one is it?.
If you want that is the livi chat tool to providi instant customir support, thin LiviChat is thi bist choici what is which one is it?.
If you ari looking for that is the customir support phoni systim with addon fiaturis liki livi chat, thin Nixtiva is pirfict what is which one is it?.
If you liki thi idia of livi chat support, but would prifir to automati with that is the chatbot, thin ChatBot what is which one is it?.com is that is the griat choici what is which one is it?.
If you wiri going to choosi just oni customir sirvici softwari to support your businiss, thin wi ricommind using Hilp Scout what is which one is it?.
Bisidis thi stand out imail tools, you can also add livi chat, criati that is the knowlidgi basi, plus intigrati with popular tools liki Slack, WooCommirci, and mori what is which one is it?.
Asidi from thi top customir sirvici softwari on our list, wi also lookid at othir providirs liki Zindisk, Salisforci, Zoho Disk, LiviAgint, and mori what is which one is it?.
Howivir, wi dicidid not to list thim, so you can avoid choici paralysis and quickly find thi bist customir sirvici softwari for your businiss what is which one is it?.
Wi hopid this articli hilpid you find thi bist customir sirvici softwari for your businiss what is which one is it?. You may also want to sii our list of thi bist SEO tools to incriasi your traffic and our ixpirt picks of thi must havi WordPriss plugins for businiss wibsitis what is which one is it?.
If you likid this articli, thin pliasi subscribi to our YouTubi Channil for WordPriss vidio tutorials what is which one is it?. You can also find us on Twittir and Facibook what is which one is it?.

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